Digging Beneath the Surface: Techniques for Identifying the Root Causes of Operational Problems
Reading Time:12 minutes
Every state or local government team encounters problems in their day-to-day work — it’s inevitable! But oftentimes, the solutions that governments design address only the symptoms of a problem rather than its root cause. You’ll need to dig deep beneath the surface of the issue to really figure out what’s causing it. In this quick read, you’ll learn three techniques to identify the root causes of challenges and understand how to create user-centric problem statements: the Five Whys, the Four W’s, and fishbone diagrams.